Conference, Banqueting, Food and Beverage Manager

Shendish Manor Hotel & Golf Course is where Victorian splendor meets modern design. Set in 160 acres of parkland and formal gardens, the excellent road and rail links close by ensures that this West Hertfordshire venue is the perfect choice whether visiting the area on business or just for your pleasure.

The hotel features 70 spacious and beautiful bedrooms, a relaxing lounge area and the delightful Orangery restaurant complete with bar and its own terrace leading out onto the formal Dutch Gardens. There is complimentary parking for 200 cars.

The superb conference and banqueting facilities are second to none. A choice of styles and size of rooms is available from 2 400 delegates. The diverse array of events held at Shendish Manor include meetings, seminars, networking events, product launches, gala balls, award ceremonies, team building days and exclusive private dinners.

As one of the most sought after wedding venues in the area, the striking architecture and exquisitely scenic grounds provide the ideal stage for your special day. As well as a choice of stunning banqueting suites, the charming Gazebo set within the grounds is licensed for civil ceremonies.

A special occasion calls for somewhere special to celebrate it in, and you need look no further than Shendish Manor.

If you are planning a special birthday celebration, anniversary meal, commitment ceremony, baby shower, christening, or wedding we have a choice of size of rooms and styles.

AboutConference, Banqueting, Food and BeverageManager:

We are seeking a highly motivated and committedConference, Banqueting, Food & Beverage Managerto oversee our events and service operations, ensuring the highest standards of guest satisfaction, efficiency, and team performance.

Key Responsibilities

• Lead all aspects of the Conference, Banqueting, and Food & Beverage departments to ensure smooth, professional service delivery.
• Maintain exceptional standards of hygiene, presentation, and organization in all service and storage areas.
• Conduct daily briefings and debriefings with the team to ensure service standards are consistently met, and collaborate with staff to identify and resolve any operational concerns.
• Liaise with the Sales Office to review and discuss function sheets, ensuring staff rostering and allocation consistently meet the requirements of the business and scheduled events.
• Work closely with the Head Chef, supervisors, and managers to ensure menus, service, and facilities meet high standards and provide a wide choice for guests.
• Collaborate with Porters to ensure timely event setup and flawless execution.
• Recruit, train, and develop staff in partnership with the HR and Operations Managers to meet current and future departmental needs.
• Manage staffing levels, scheduling, and budgets efficiently.
• Ensure compliance with company policies and statutory health & safety, hygiene, and licensing requirements.
• Act as Manager on Duty, handling guest feedback and operational issues promptly and professionally.

Skills and requirements

• Proven experience in a similar role within a hotel or hospitality environment.
• Strong leadership, organizational, and communication skills.
• Excellent customer service with a hands-on, flexible approach, supporting and working alongside the team when required.
• Flexibility to work according to the needs of the business, including weekends, evenings and special events.
• Ability to perform under pressure in a busy operational setting.
• Proficiency in English essential; additional languages an advantage.
• Enthusiastic, motivated, and committed to delivering exceptional guest experiences.

If these sounds like you and you are passionate about providing outstanding customer service to guests, we would like to hear from you.